Lubbock Floors Installed for Life—Guaranteed
When you choose Raider Flooring, you get more than floors—you get a promise of quality, value, and easy financing.
Installed Right the First Time—
and Backed for Life.
Peace of mind on every project. If an installation issue arises due to our workmanship, we’ll make it right.
Pro Install
Certified installers follow manufacturer specs for every product.
Lifetime Coverage
Workmanship is covered for as long as you own your floor.
Fast Support
Notice an issue? We inspect quickly and resolve it ASAP.
What’s Covered
Installation workmanship on qualifying projects completed by Raider Flooring. Product defects are covered by the manufacturer’s warranty.
Carpet Installation Guarantee
- Power-stretching, seam integrity, transitions/metal, stair craftsmanship.
- Re-stretch for installation-related ripples.
Prorated Coverage & Not Covered
| Time Since Install | Labor Coverage |
|---|---|
| 0–12 months | 100% (includes one free restretch) |
| Years 2–5 | 75% |
| Years 6–10 | 50% |
| Years 11–15 | 25% |
| Years 16–20 | 15% |
| Year 21+ (Lifetime) | 10% |
Not Covered: manufacturer defects; wear/crushing/matting/shading; pet damage/odors; water/floods; subfloor movement; moving furniture damage; third-party work.
Vinyl Plank Installation Guarantee
- Locking/joint fitment, expansion allowances, door/trim undercuts.
- Glue-down trowel/coverage and rolling where applicable; trims/transitions.
Prorated Coverage & Not Covered
| Time Since Install | Labor Coverage |
|---|---|
| 0–12 months | 100% (one free site visit) |
| Years 2–5 | 75% |
| Years 6–10 | 50% |
| Years 11–15 | 25% |
| Years 16–20 | 15% |
| Year 21+ (Lifetime) | 10% |
Not Covered: moisture/alkali/hydrostatic pressure if mitigation not in scope or declined; seasonal movement outside HVAC ranges; telegraphing from uncorrected subfloor issues; floods/leaks; improper cleaners; heavy rolling loads beyond product suitability; manufacturer defects.
Laminate Installation Guarantee
- Approved underlayment/vapor barrier; expansion & perimeter clearances.
- Clean transitions, door/trim undercuts, and stair nose installation.
Prorated Coverage & Not Covered
| Time Since Install | Labor Coverage |
|---|---|
| 0–12 months | 100% (one free site visit) |
| Years 2–5 | 75% |
| Years 6–10 | 50% |
| Years 11–15 | 25% |
| Years 16–20 | 15% |
| Year 21+ (Lifetime) | 10% |
Not Covered: swelling/cupping/delamination from spills/standing water/wet mopping; moisture issues where vapor barrier/mitigation was declined; pet/impact damage; UV fading; heavy loads that crush locking systems; manufacturer defects.
Hardwood Installation Guarantee
- Acclimation, fastener schedule, adhesive coverage/transfer (if glue-down).
- Expansion gaps, trims/transitions, stair treads & nosings.
Prorated Coverage & Not Covered
| Time Since Install | Labor Coverage |
|---|---|
| 0–12 months | 100% (one free site visit) |
| Years 2–5 | 75% |
| Years 6–10 | 50% |
| Years 11–15 | 25% |
| Years 16–20 | 15% |
| Year 21+ (Lifetime) | 10% |
Not Covered: finish wear/scratching; dents/impact; UV discoloration; seasonal gaps/cupping/crowning/checking from humidity out of range; moisture/alkali/flooding; squeaks from substrate/framing movement; radiant heat if product/system not approved; manufacturer defects.
Tile & Shower Installation Guarantee
- Layout/alignment, grout joint consistency, acceptable lippage per standards.
- Waterproofing in wet areas per TCNA/ANSI where contracted.
Prorated Coverage & Not Covered
| Time Since Install | Labor Coverage |
|---|---|
| 0–12 months | 100% (one free site visit) |
| Years 2–5 | 75% |
| Years 6–10 | 50% |
| Years 11–15 | 25% |
| Years 16–20 | 15% |
| Year 21+ (Lifetime) | 10% |
Not Covered: substrate/structure movement/deflection beyond limits; slab cracks without specified isolation; plumbing leaks by others; use before cure times; efflorescence, mineral/soap deposits, mold/mildew due to ventilation/maintenance; grout/stone staining when sealer was declined; steam issues unless built as steam-rated; manufacturer defects.
Cabinet Installation Guarantee (Limited to 24 Months, Pro-Rated)
- Cabinet boxes set plumb/level/square; properly fastened to studs with shims where needed.
- Secure hanging rails, fillers, end panels, crown & light rail installed to spec.
- Door/drawer alignment and hardware mounting (pulls/knobs, soft-close hinges/runners) adjusted to spec.
- Toe-kicks, scribe trim, and finished panels fitted cleanly.
Pro-Rated Coverage (24 Months) & Not Covered
| Time Since Install | Labor Coverage |
|---|---|
| 0–12 months | 100% (includes one free adjustment visit) |
| Months 13–24 | 50% |
| After 24 months | Warranty expired (0%) |
Not Covered (Cabinets): manufacturer defects (warping, finish issues, hardware failures); seasonal wood movement/gaps from HVAC/humidity out of range; water/steam/roof/appliance/plumbing leaks; countertop templating/fabrication/seams/sink issues by others; appliance/plumbing/electrical work by others; structural movement or out-of-plumb walls/floors not in our contracted scope; overloading shelves/drawers; misuse/impact damage; third-party alterations.
Commercial Workmanship Guarantee
- Scopes per submittals/spec; CRI/RFCI/TCNA/NWFA/ASTM standards followed.
- Punch-list resolution and documentation.
Coverage Window & Not Covered
| Window | Labor Coverage |
|---|---|
| Substantial Completion → 12 months | 100% for workmanship defects |
| If contract specifies extended period | As written (e.g., 24 months) |
Not Covered: material defects; other-trade damage; substrate out-of-tolerance not contracted; moisture/RH/pH failures without testing/mitigation in our scope; heavy rolling/point loads beyond product suitability; third-party alterations.
Rental Property Workmanship Guarantee
- Owner/PM coverage for the original unit/address; tenant changes do not reset term.
Coverage Window & Not Covered
| Window | Labor Coverage |
|---|---|
| Install date → 24 months | 100% for workmanship defects |
| If invoice/contract states another term | As written |
Not Covered: tenant-caused damage (pet urine, stains, burns, tears, impact, furniture moves, unauthorized repairs); moisture/leaks or hydrostatic pressure without testing/mitigation in scope; substrate/structure issues not contracted; improper cleaners/maintenance; HVAC out of range; manufacturer defects.
Global Not Covered (all categories): manufacturer product defects; normal wear/tear, UV fading, stains/etching; damage from pets, water/flooding/leaks; structural/substrate movement or moisture/vapor/alkali without included mitigation; telegraphing from uncontracted subfloor issues; heavy rolling/point loads beyond suitability; improper cleaners/maintenance; failure to maintain HVAC ranges; use before cure times; third-party alterations/repairs; damage from moving furniture/appliances.
Service Radius & Fees
Coverage visits include travel within 25 road miles (driving distance) of our showroom: 4815 50th Street, Lubbock, TX (measured via typical map directions). Locations beyond 25 road miles are still eligible for coverage, but a reasonable trip fee may apply. One covered service visit per rolling 12 months; additional visits may incur a service fee.
Examples typically within ~25 road miles include many addresses in/near Lubbock, Wolfforth, Shallowater, Slaton, Idalou, and adjacent communities. Ask us to confirm your exact address.
Trusted in Lubbock
Family-owned and community-trusted. We stand behind every install.
“The install looks fantastic and the team was quick to resolve a small transition tweak. That guarantee gives serious peace of mind.”
General FAQs
How long does the guarantee last?
Residential flooring workmanship is covered for as long as you own your floor at the original address (with the proration tables above). Cabinets are covered for a limited 24-month term (pro-rated). Commercial projects are typically 12 months from Substantial Completion (unless extended in contract). Rental properties carry a 24-month workmanship term.What’s the residential flooring proration schedule?
| Time Since Install | Labor Coverage |
|---|---|
| 0–12 months | 100% |
| Years 2–5 | 75% |
| Years 6–10 | 50% |
| Years 11–15 | 25% |
| Years 16–20 | 15% |
| Year 21+ (Lifetime) | 10% |
Applies to Carpet, Vinyl Plank, Laminate, Hardwood, and Tile & Showers. Cabinets follow the 24-month limited schedule shown in the Cabinets tab.
What’s excluded?
See the Global Not Covered note plus category-specific exclusions within each tab. Moisture coverage requires included testing/mitigation when applicable. We follow CRI 104/105, RFCI, TCNA/ANSI, NWFA, and relevant ASTM standards.How do I request service?
Call (806) 412-0746 or request a visit. We’ll inspect, diagnose the cause, and schedule the fix if it’s a covered workmanship item.Ready to start with installation confidence?
Showroom: 4815 50th Street, Lubbock, TX • Just west of Quaker Ave