Lifetime Installation Guarantee Logo

🛡️ Raider Flooring Lifetime Installation Guarantee

Our professional installation is backed by a real commitment to quality. This Lifetime Installation Guarantee covers installation craftsmanship for all our flooring and tile services. Review the details by product type below.

🧶 Carpet Installation Guarantee

What's Covered:

  • Seam separation or unraveling
  • Wrinkling, rippling, or re-stretching needed due to improper install
  • Fraying at transitions or edges caused by faulty installation
  • Improper tack strip or pad placement causing visible issues

Not Covered: Pet damage, flooding, subfloor movement, carpet defects

Prorated Coverage: 0–3 yrs: 100% • 4–7 yrs: 75% • 8–11 yrs: 50% • 12–15 yrs: 25% • 16+ yrs: 0%

Maintenance Required: Professional carpet cleaning every 12 months

💬 Carpet FAQ

  • Do I need proof of cleaning? Yes. Keep professional cleaning receipts to file a claim.
  • What if I move? The warranty is not automatically transferable, but we may evaluate case-by-case.
  • What if wrinkles appear in year 2? We’ll re-stretch it 100% free of charge.

🔗 Laminate Installation Guarantee

What's Covered:

  • Gapping between planks caused by install issues
  • Improper transitions or thresholds becoming loose
  • Floating planks separating due to poor prep or spacing
  • Underlayment misalignment or adhesion issues from install

Not Covered: Steam mop or water damage, improper cleaning, subfloor cracks

Prorated Coverage: Follows carpet schedule

Maintenance Required: Maintain humidity 35–65%, dry-clean only with approved products

💬 Laminate FAQ

  • Can I use a steam mop? No. It can void the guarantee and damage planks.
  • What if my house settles? Any movement in structure not caused by install isn’t covered.
  • Does clicking noise mean failure? If caused by install flaws, yes — we’ll inspect and address it.

💧 Luxury Vinyl Plank (LVP) Installation Guarantee

What's Covered:

  • Adhesive failure for glue-down vinyl due to improper trowel or spread
  • Gapping or movement in floating installs caused by spacing error
  • Misalignment, improper transitions, or loose edge pieces

Not Covered: Water damage, improper cleaners, movement due to slab settling

Prorated Coverage: Same as carpet

Maintenance Required: Use only vinyl-safe cleaners; avoid excessive moisture and steam

💬 LVP FAQ

  • Can I mop with water? Lightly — but avoid puddling or steam cleaners.
  • Do I need to reseal anything? No. LVP is a sealed surface — just clean it properly.
  • Is this for all types (click, glue, loose lay)? Yes, we guarantee all 3 install types.

🌲 Hardwood Installation Guarantee

What's Covered:

  • Improper fastener spacing or placement
  • Floating floor gapping due to perimeter spacing mistakes
  • Premature squeaking caused by install prep errors
  • Edge separation or buckling due to improper moisture checks

Not Covered: Seasonal gapping, cupping from humidity swings, impact damage

Prorated Coverage: Same as carpet

Maintenance Required: Maintain humidity 35–55%, no wet/steam mops

💬 Hardwood FAQ

  • Can I refinish later? Yes — but we recommend a pro. DIY sanding can void this warranty.
  • What if it cups or swells? That’s a humidity issue — not covered unless caused by install error.
  • Do engineered and solid hardwood qualify? Yes — both types are guaranteed.

🧱 Floor Tile Installation Guarantee

What's Covered:

  • Loose tiles due to faulty mortar bed or adhesive use
  • Grout cracking caused by poor spacing or curing methods
  • Tile lippage or hollow spots due to poor leveling/prep

Not Covered: Slab shifting, grout staining, tile damage from heavy impact

Prorated Coverage: Same as carpet

Maintenance Required: Use pH-neutral cleaners, reseal grout annually if recommended

💬 Tile FAQ

  • What if I hear hollow sounds? We’ll inspect. If caused by poor bonding, it’s covered.
  • Grout turning color? Usually maintenance-related and not covered.
  • Foundation movement cracks? Not covered under installation warranty.

🚿 Shower & Wall Tile – Limited Lifetime Guarantee

What's Covered:

  • Leaking caused by improper waterproofing or slope
  • Loose tiles or cracking grout due to poor prep or application
  • Improper backer board installation or adhesive failure

Not Covered: Mold, mildew, grout discoloration, plumbing failures, structural movement

Prorated Coverage: 0–3 yrs: 100% • 4–7 yrs: 75% • 8–10 yrs: 50% • 11+ yrs: Not covered

Maintenance Required: Ventilate daily, reseal grout every 1–2 years, use non-abrasive cleaners

💬 Shower & Wall Tile FAQ

  • Bleach okay for grout? No — use only tile-safe products to avoid damage.
  • Can I squeegee the walls? Yes — we recommend it daily to prevent buildup.
  • What if I notice a leak? Call us right away — we’ll inspect and verify warranty eligibility.

📞 Need Warranty Help or Have Questions?

Call Raider Flooring at 806-412-0746 or stop by our showroom at 4815 50th St, Lubbock, TX.
Raider Rex and our expert team are always ready to back up your floors for life.